Policies + FAQ

Polymer clay is a wonderful non-toxic material that is used by artists and hobbyists alike. It's a man-made alternative to natural clay that allows for a whole realm of creative possibilities. Like natural clay, it is formed while soft, and hardened in a curing process under heat.

The beauty of polymer clay jewelry is that it is extremely lightweight! Most of my earrings weigh around a quarter of an ounce (under 8 grams!), and even large, 4" long pieces are just barely double that. It makes for effortlessly easy all-day wear.

→ Check out my blog post to read more about this wonderful material.

I am constantly working on new pieces and drop new colorways or collections at least every 2 months.

If you want to be kept in the loop follow me over on Instagram where I share more of what's in store, and how things are made!

Oh, and don't forget to sign up to my VIP List at the bottom of the page. You'll get first dibs to shop all new product launches!

As with any other piece of jewelry, please take care of your pieces. While made of strong, durable materials, they may still break under too much pressure and heat.

Click here to read more details about By Chavelli jewelry care.

By Chavelli pieces are built to last. I believe in buying for longevity regardless of how "trendy" a piece may seem! As a result, quality is of utmost importance.

Quality is constantly improving as better execution techniques are learned and developed. Each design is carefully considered to offer the best durability within the limits of a wearable item.

Orders for in-stock items are processed within 2-3 business days unless stated otherwise. In the case of pre-orders, specific timelines will be noted on each product page. Custom designs take 14-21 days and time frames will be set and agreed on upon ordering.

Returns for earrings with maker-made defects or damages are accepted within 7 days of purchase receipt. Please inspect your order immediately and contact me immediately if the item is defective, damaged or if you receive the wrong item, so I can evaluate the issue and make it right. 

Please keep in mind that each and every piece is hand-made. There will be small adjustments and differences from piece to piece, its simply a nature of its artist-made quality. I do my best to present an accurate idea of what to expect in my photos and descriptions.

To start a return, please reach out to shop@bychavelli.com. Items sent back without first requesting a return will not be accepted. Note that pieces must be in brand new condition and in its original packaging.

If you experience any issues with breakage, please reach out to discuss options.

I do my very best to work with all customers but kindly keep in mind this is a small business!

By Chavelli uses USPS (unless you choose otherwise) and a tracking number is provided when your order is marked as shipped.

Please keep in mind that once your order is dropped off with USPS or any other service you select, it is out of my hands. I take every care to package your piece but things can happen. I cannot offer refunds or exchanges if your item arrives late, so please plan accordingly if you have deadlines. There are options to upgrade and expedite shipping at checkout.

Orders arrive in high-quality packaging and are ready for gift-giving. No price tags or packing slips are included.

There is an option available at checkout for additional gift wrapping and a hand-written message.

Gift cards are available! Please click here to purchase. Custom orders are also possible.

As a small business it is a priority to produce as sustainably and responsibly as possible. Raw materials are purchased domestically when possible and production is done in small batches to limit excess.

By Chavelli is currently in the process of switching to 100% recyclable packaging and shipping materials.