Policies + FAQ

Polymer clay is a wonderful non-toxic material that is used by artists and hobbyists alike. It's a man-made alternative to natural clay that allows for a whole realm of creative possibilities. Like natural clay, it is sculpted and formed while soft, and hardened in a curing process under heat.

The beauty of polymer clay jewelry is that it is extremely lightweight! Most of my earrings weigh around a 1/4 ounce (under 8 grams, and less than the weight of a quarter coin!), and even large, 4" long pieces are just barely double that. It makes for effortlessly easy all-day wear.

→ Check out my blog post to read more about this wonderful material.

In 2023 I'm working on a slightly different schedule of releasing new designs. There will be a 2-4 major collections released over the course of the year. These designs will be restocked as they sell. In between these big collections I'll also be releasing mini drops of very limited edition pieces.

Join the VIP List for insider access to these collections and be the first to know when they launch!

Plus, if you want to be kept in the loop follow me over on Instagram where I share more of what's in store, and how things are made.

As with any other piece of jewelry, please take care of your pieces. While made of strong, durable materials, they may still break under too much pressure and heat.

Click here to read more details about By Chavelli jewelry care.

By Chavelli pieces are built to last. I believe in buying for longevity regardless of how "trendy" a piece may seem! As a result, quality is of utmost importance.

Quality is constantly improving as better execution techniques are learned and developed. Each design is carefully considered to offer the best durability within the limits of a wearable item.

Orders for in-stock items are processed within 2-3 business days unless stated otherwise. In the case of pre-orders, specific timelines will be noted on each product page.

Returns for earrings with maker-made defects or damages are accepted within 7 days of purchase receipt. Please inspect your order immediately and contact me if the item is defective, damaged or if you receive the wrong item, so I can evaluate the issue and make it right. 

Please keep in mind that each and every piece is hand-made. There will be small adjustments and differences from piece to piece. It's simply a nature of its artist-made quality. I do my best to present an accurate idea of what to expect in my photos and descriptions.

To start a return, please reach out to shop@bychavelli.com. Items sent back without first requesting a return will not be accepted. Note that pieces must be in brand new condition and in its original packaging.

If you experience any issues with breakage, please reach out to discuss options.

Despite being a micro business, I do my very best to work with all customers!

By Chavelli uses USPS (unless you choose otherwise) and a tracking number is provided when your order is marked as shipped.

Please keep in mind that once your order is dropped off with USPS or any other service you select, it is out of my hands. I take every care to package your piece but things can happen. I cannot offer refunds or exchanges if your item arrives late, so please plan accordingly if you have deadlines. There are options to upgrade and expedite shipping at checkout.

Yes! We do ship internationally. Select the option at checkout. Alternatively you can also shop By Chavelli online at Wolf & Badger where they may offer better international shipping pricing than I am able to.

Orders arrive in high-quality packaging and are ready for gift-giving. No price tags or packing slips are included.

Gift cards are available! Please click here to purchase. Custom orders are also possible.

As a small business it is a priority to produce as sustainably and responsibly as possible. Raw materials are purchased domestically when possible and production is done in small batches to limit excess.

By Chavelli is currently in the process of switching to 100% recyclable packaging and shipping materials.