ORDER PROCESSING TIME
Orders for in-stock items are processed within 2-3 business days unless stated otherwise. In the case of pre-orders, specific timelines will be noted on each product page.
All USA bound orders ship free with USPS first class!
By Chavelli uses USPS (unless you choose otherwise) and a tracking number is provided when your order is marked as shipped. Please keep in mind that once your order is dropped off with USPS or any other service you select, it is out of my hands. I take every care to package your piece but things can happen. I cannot offer refunds or exchanges if your item arrives late, so please plan accordingly if you have deadlines. There are options to upgrade and expedite shipping at checkout.
Returns for earrings with maker-made defects or damages are accepted within 14 days of purchase. Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so I can evaluate the issue and make it right.
Please keep in mind that each and every piece is hand-made. There will be small adjustments and differences from piece to piece, its simply a nature of its artist-made quality. I do my best to present an accurate idea of what to expect in my photos and descriptions.
To start a return, please reach out to email@example.com. If your return is accepted, you'll receive a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.